CBORD News Features for Healthcare

More and more healthcare organizations are leveraging their technology and sharing databases between facilities. This can be a very efficient way to manage data and operate systems, allowing multiple organizations to benefit. It usually starts with a "champion" who brings in new technology and makes it a success. The next step is to share the success among partners.

Olympic Medical Center (OMC) recently moved to CBORD’s Odyssey cashless system and Room Service. Since implementing these systems, OMC has experienced an increase in the average ticket amount in the cafeteria and an increase in patient satisfaction with Room Service. OMC’s experience sheds light on many good ideas for implementing these systems.

With Room Service the Sparrow Health System has moved their Press Ganey Patient Satisfaction scores from the 60th percentile up to the 90th percentile in just six months. The wireless Room Service entry process provides Sparrow staff the opportunity to have caring interactions with patients that need assistance ordering.

The Nutrition Services Department at Morris Hospital & Healthcare Centers received the gold medal award for sustained customer satisfaction at the third annual Healthcare Food Service Industry Update conference. The award is a direct result of Morris Hospital’s increased patient satisfaction scores since launching room service, supported by CBORD^® Room Service 200.