CBORD News Features for Healthcare

With Room Service the Sparrow Health System has moved their Press Ganey Patient Satisfaction scores from the 60th percentile up to the 90th percentile in just six months. The wireless Room Service entry process provides Sparrow staff the opportunity to have caring interactions with patients that need assistance ordering.

The Nutrition Services Department at Morris Hospital & Healthcare Centers received the gold medal award for sustained customer satisfaction at the third annual Healthcare Food Service Industry Update conference. The award is a direct result of Morris Hospital’s increased patient satisfaction scores since launching room service, supported by CBORD^® Room Service 200.

By adding CBORD's Room Service 200, Hendricks Regional Health has moved from a manual process to a fully automated solution. They are now confident that their patients' safety is well protected and their customers enjoy the convenience of room service dining.

OSF St. Joseph Medical Center in Bloomington, IL, implemented CBORD's Room Service 200 system in January 2007. The hospital's already impressive Press Ganey scores have now soared into the 99th percentile. Keep reading to learn more about OSF St. Joseph's success!