Below is a list of recent webinars available to view. To play a webinar, click the "Play Webinar recording" link below the listing.
Note: It may take a few moments for the video to connect and buffer in your system before playing. If you're playing a recording that is located on the WebEx website, you may be asked to install a utility to play the webinar recording before the webinar starts.
Powerful New Features Now Available in EventMaster PLUS! and NetCatering 4.7.100 - Presented on: 10/29/2009
Presented by: J.B. Lockwood, Product Manager, Foodservice Suite
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During this session we will walk you through the new functionality and powerful new features in EventMaster PLUS! and NetCatering version 4.6.100. Event EventMaster PLUS! And NetCatering users won’t want to miss this session.
Increase Revenue with our Cashless Retail Solution - Presented on: 10/27/2009
Presented by: James Tarladgis, Regional Account Manager, The CBORD Group, Inc.
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During this session we will discuss how a cashless system increases revenue and improves employee satisfaction.
Using ROI to Sell Room Service to Your Organization - Presented on: 10/21/2009
Presented by: Don Miller, RD, CEC, Chairman & Founder, Don Miller & Associates, Inc., Room Service Coaches; Mike Melander, BS, MS, National Healthcare Market Manager, The CBORD Group, Inc.
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During this session we will discuss what to include in a presentation to administration when recommending the switch to room service. Don Miller, Chairman & Founder Don Miller & Associates, Inc and Mike Melander, National Healthcare Market Manager with CBORD, will host. They will discuss how to cost-justify implementing room service in your hospital, using examples of the overall benefits soft dollar benefits as well as hard dollar savings that room service provides.
Delivering Room Service and Doing it Right! - Presented on: 10/20/2009
Presented by: Don Miller, Chairman & Founder, Don Miller & Associates Room Service Coaches; Mike Melander BS, MS, National Healthcare Market Manager, The CBORD Group, Inc.
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During this session we will discuss how to plan and design your tray delivery process to support hotel-style room service. We will also cover training of your employees to support that design and how to get the biggest impact on your Press Ganey patient satisfaction scores.
Gift Card Programs Generate Revenue - Presented on: 10/15/2009
Presented by: John Rodolico, Regional Account Manager, The CBORD Group, Inc.
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During this session we will discuss how a gift card program generates revenue, supports institutional branding, and eliminates the need for paper vouchers. We will look at some results from facilities using gift cards, along with an overview of how to implement a program.
POS Security - Keeping Your Profits in the Drawer - Presented on: 10/13/2009
Presented by:
Michael Dorris, Senior Regional Account Manager, The CBORD Group, Inc.
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During this session we will discuss how retail businesses often experience cash losses, and how video surveillance will safeguard profits.
Automate Inventory Management and Lower Expenses - Presented on: 10/7/2009
Presented by: J.B. Lockwood, Product Manager, Foodservice Suite; Erin Stell, Account Representative, Client Development, The CBORD Group, Inc.
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During this session we will discuss best practices for inventory management. Sign up today to learn how new handheld wireless devices allow you to record inventory in your storage area. Whether you need to eliminate manual entry, reduce errors, improve productivity, or streamline your purchasing processes, CBORD has an integrated solution that will make your operation more efficient. The systems discussed work with Foodservice Suite® and NetMenu®.
POS Security - Keeping Your Profits in the Drawer - Presented on: 9/17/2009
Presented by:
Michael Dorris, Senior Regional Account Manager, The CBORD Group, Inc.
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During this session we will discuss how retail businesses often experience cash losses, and how video surveillance will safeguard profits.
Unit Orders - Allocate the Expenses and Streamline the Process - Presented on: 9/16/2009
Presented by: J.B. Lockwood, Product Manager, Foodservice Suite; Sue Bennett, Account Representative, Client Development, The CBORD Group, Inc.
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During this session we will discuss how to use web-based technology to streamline the process of supplying/issuing product to retail outlets from your central kitchen or distribution center. Learn how Unit Orders, a module of CBORD’s Foodservice Suite, will simplify what often is a time-consuming process.
Automate Inventory Management and Lower Expenses - Presented on: 8/26/2009
Presented by: J.B. Lockwood, Product Manager, Foodservice Suite; Erin Stell, Account Representative, Client Development, The CBORD Group, Inc.
Show/Hide Description
During this session we will discuss best practices for inventory management. Sign up today to learn how new handheld wireless devices allow you to record inventory in your storage area. Whether you need to eliminate manual entry, reduce errors, improve productivity, or streamline your purchasing processes, CBORD has an integrated solution that will make your operation more efficient. The systems discussed work with Foodservice Suite® and NetMenu®.
EventMaster PLUS! and NetCatering 4.6.800 - Powerful New Features Now Available - Presented on: 8/25/2009
Presented by: J.B. Lockwood, Product Manager, The CBORD Group, Inc.
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During this session we will walk you through the new functionality and powerful new features in EventMaster® PLUS! and NetCatering® version 4.6.800. EventMaster PLUS! and NetCatering users won't want to miss this session.
Tray Monitor - CBORD's Latest Addition to Room Service - Presented on: 8/20/2009
Presented by: Margaret K. Dittloff, MS, RD, Product Manager, Nutrition Service Suite; Mike Melander, BS, MS, National Healthcare Market Manager, The CBORD Group, Inc.
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During this session we will discuss how Tray Monitor™, CBORD'S most recent addition to Room Service, will improve productivity, provide tray delivery metric information, and help increase patient satisfaction. With Tray Monitor you will know where your trays are, and ensure your patients get "what they want when they want it." The tracking information will help you monitor delivery metrics and reduce duplicate and misdirected trays—all while improving productivity.
Taking Patient Meal Selections using Room Service: in the Call Center or at Bedside - Presented on: 8/18/2009
Presented by: Don Miller, Chairman & Founder, Don Miller & Associates Room Service Coaches; Mike Melander BS, MS, National Healthcare Market Manager, The CBORD Group, Inc.
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During this session, we will discuss the different ways hospitals can get meal selections from their customers when using room service. Don Miller, Chairman & Founder of Don Miller & Associates, Inc., and Mike Melander, National Healthcare Market Manager with CBORD, will host. They will discuss best practices for the call center, for spoken menus (the technology available for taking orders at the bedside), and tips to make it all run smoothly.
Powerful New Features Now Available in FSS Version 7.4.100 - Presented on: 7/29/2009
Presented by: J.B. Lockwood, Product Manager, Foodservice Suite
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During this session we will walk you through the new functionality in Foodservice Suite® (FSS) 7.4.100. This upgrade has powerful new features. Current FSS users will not want to miss this session.
Using ROI to Sell Room Service to Your Organization - Presented on: 7/23/2009
Presented by: Don Miller, RD, CEC, Chairman & Founder, Don Miller & Associates, Inc., Room Service Coaches; Mike Melander, BS, MS, National Healthcare Market Manager, The CBORD Group, Inc.
Show/Hide Description
During this session we will discuss what to include in a presentation to administration when recommending the switch to room service. Don Miller, Chairman & Founder Don Miller & Associates, Inc and Mike Melander, National Healthcare Market Manager with CBORD, will host. They will discuss how to cost-justify implementing room service in your hospital, using examples of the overall benefits soft dollar benefits as well as hard dollar savings that room service provides.
Cost Justification for Switching to Room Service - Presented on: 10/2/2008
Presented by: Don Miller, Room Service Coach, DM&A, Inc. (Formerly Don Miller and Associates); and Mike Melander, National Market Manager, The CBORD Group, Inc.
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During this session we will discuss what to include in a presentation to administration when recommending the switch to Room Service. Don Miller, Room Service Coach, and Mike Melander, National Healthcare Market Manager with CBORD, will explain how to cost justify implementing Room Service in your hospital, using examples of the overall benefits (soft) and hard dollar savings Room Service provides.
Recipe for Success: Use ID Badges to generate revenue and improve service - Presented on: 9/11/2008
Presented by: Chris Maedel, Regional Account Manager, The CBORD Group, Inc.
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Reduce the cash, add in convenience, sprinkle with gift cards, and watch revenues rise!
It is quite common in healthcare facilities to see each and every employee wearing an ID badge. The convenience of using that same ID badge as a vehicle to tender payment for goods and services throughout the facility leads to satisfied customers and higher revenue. Join us to learn how to implement an ID badge payment program using either prepaid declining balance or payroll deduction options. Although our products are most often found in the food service environment, it is now common for cashless cards to be used to pay for many items and services in gift shops, pharmacies, parking lots, vending machines, and more. Learn how to turn your employee ID badge into an employee benefit!
Tools and Strategies for Dealing with Rising Food Costs - Presented on: 9/10/2008
Presented by: Matt Gray, Product Manager, The CBORD Group, Inc.; Mike Melander, National Healthcare Market Manager, The CBORD Group, Inc.
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During this session we will highlight specific tools in CBORD’s Foodservice Suite® designed to help you tackle head-on the challenges associated with rising food costs and volatile markets.
Security Solutions for Point-of-Sale and More - Presented on: 8/14/2008
Presented by: Mat Birnbaum, Business Manager—Integrated Security Solutions, The CBORD Group, Inc.
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This session will discuss how your cashless system can interface with your security system. As security concerns grow, it becomes increasingly important that you can maintain total access security, notify areas or individuals in an emergency, and monitor point-of-sale terminals. Technology has advanced, and CBORD has new solutions to manage all your security needs.
Increase Revenue with Gift Cards - Presented on: 8/6/2008
Presented by: Shawn Mercer, Regional Account Manager, The CBORD Group, Inc.
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This session will discuss the benefits of introducing a gift card program to your facility, as well as how such a program can attract new business and increase average sales. We will also discuss various card designs and gift card marketing opportunities. The use of gift cards in healthcare facilities is becoming a very hot topic. With the trend in hospitals moving more to a "retail” mentality, gift cards are a new important part of the package.
